Privacy Policy

1. Introduction

StoryHero (hereinafter referred to as "the Company" or "we") takes your privacy very seriously. This Privacy Policy explains how we collect, use, protect, and process your personal information. By using this Service, you agree to the terms of this policy.

2. Information We Collect

To provide our services, we may collect the following types of information:

2.1 Information You Provide

• Photos: Children's photos you upload, used to generate picture book characters
• Name/Nickname: The name you set for the picture book protagonist
• Email: Used for account registration, order notifications, and customer service
• Payment Information: Processed through third-party payment platforms; we do not directly store complete credit card information

2.2 Automatically Collected Information

• Device information (browser type, operating system)
• IP address
• Usage logs (pages viewed, click behavior)
• Cookies and similar technologies

3. Purpose of Data Use

The information we collect will be used for the following purposes:

• Service Provision: Generating personalized picture books, processing orders
• Service Improvement: Analyzing usage patterns to improve user experience
• Customer Support: Responding to your questions and requests
• Security Maintenance: Preventing fraud and abuse
• Marketing Communications: With your consent, sending product updates and promotional information

4. Photo Processing Statement

Since this Service involves children's photos, we specifically explain how photos are processed:

• Photos are only used to generate picture book characters and will not be used for other commercial purposes
• Photos are encrypted and securely stored
• Original photos will be automatically deleted within 30 days after picture book generation is complete
• You can request early deletion of your uploaded photos at any time
• We do not share photos with third parties (except AI image generation services)

5. Data Sharing

We do not sell your personal information. We may share data with third parties in the following circumstances:

• Service Providers: Such as cloud storage, payment processing, and AI image generation partners
• Legal Requirements: Responding to court orders, subpoenas, or other legal processes
• Business Transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred as a business asset

6. Cookie Policy

We use cookies and similar technologies to:

• Maintain your login status
• Remember your preferences
• Analyze website traffic and usage patterns
• Provide personalized experiences

You can manage or disable cookies through your browser settings, but this may affect the functionality of certain features.

7. Data Security

We take the following measures to protect your data:

• Use SSL/TLS encryption for data transmission
• Encrypt sensitive data storage
• Regular security audits and vulnerability testing
• Restrict employee access permissions
• Partner with service providers who meet security standards

While we strive to protect your data, internet transmission cannot guarantee absolute security. Please also safeguard your account information.

8. Your Rights

Under applicable privacy laws, you have the following rights:

• Right to Access: Request access to your personal information we hold
• Right to Rectification: Request correction of inaccurate personal information
• Right to Erasure: Request deletion of your personal information
• Right to Restrict Processing: Request limitation of our processing of your data
• Right to Data Portability: Request your data in a structured format
• Right to Withdraw Consent: Withdraw consent you previously gave at any time

To exercise these rights, please contact us using the information at the end of this policy.

9. Children's Privacy

This Service is designed for parents to create picture books for their children. We do not directly collect personal information from children under 13. All children-related data (such as photos and names) are provided by their parents or guardians. If you believe your child has provided us with personal information without consent, please contact us immediately.

10. Data Retention

• Account Data: Retained until you request account deletion
• Uploaded Photos: Automatically deleted within 30 days after picture book generation
• Transaction Records: Retained for at least 5 years as required by law
• Usage Logs: Retained for 12 months for analysis

11. Cross-Border Transfers

To provide our services, your data may be transferred to servers outside Taiwan for processing (such as cloud services or AI processing services). We ensure these service providers meet appropriate data protection standards. By using this Service, you consent to such cross-border transfers.

12. Policy Changes

We may update this Privacy Policy from time to time. For significant changes, we will notify you through website announcements or email. Continued use of this Service indicates your acceptance of the updated policy. We recommend that you regularly review this page to stay informed of the latest policy.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us through: